Struggling to Gather Customer Testimonials? Here's How I Changed That.
Getting customers to share their experiences used to feel like pulling teeth.
I'd send emails, make calls, and often hear nothing back. It was frustrating and time-consuming.
Then I discovered Testimonial, and everything got a whole lot easier.
What Is Testimonial?
Testimonial is a simple tool that helps you collect and showcase customer testimonials effortlessly. Think of it as a bridge between you and your happy customers. With Testimonial, you can gather real feedback and display it beautifully on your website.
Who Should Use Testimonial?
If you have a business and want to build trust with potential customers, Testimonial is for you.
- Freelancers: Show off client success stories to win more projects.
- Startups: Build credibility quickly by sharing real user experiences.
- Small Businesses: Highlight positive feedback to stand out from competitors.
- Large Companies: Continuously collect and showcase customer satisfaction.
Key Features of Testimonial
Simple Video Testimonial Collection
Collecting video testimonials becomes a breeze. Just send a link, and your customers can record and submit their videos directly.
Why it's important: Videos add a personal touch and engage visitors more effectively.
Example scenario: A satisfied client records a quick video praising your service, which you can feature on your homepage.
Easy Text Testimonial Collection
Not everyone is comfortable on camera. Testimonial lets you gather written feedback, too.
Why it's important: It offers flexibility, making it easy for all customers to share their thoughts.
Example scenario: A customer writes a heartfelt review that you can display alongside other testimonials.
Customizable Widgets
Display testimonials on your site with widgets that match your brand's look and feel.
Why it's important: Consistent branding builds trust and makes your site look professional.
Example scenario: Embed a testimonial slider that blends seamlessly with your website design.
Integration with Popular Platforms
Testimonial integrates with tools like Slack, Zapier, and Google Analytics.
Why it's important: It fits into your existing workflow and helps you manage testimonials efficiently.
Example scenario: Receive Slack notifications when new testimonials come in, so you never miss one.
Secure and GDPR Compliant
Your customers' data is protected, and you stay compliant with privacy laws.
Why it's important: Builds trust with customers knowing their information is safe.
Example scenario: Assure a European client that their data is handled according to GDPR standards.
How I Learned About Testimonial
I was tired of chasing down testimonials. One day, while venting to a friend, they mentioned Testimonial. Skeptical but hopeful, I checked it out. The idea of simplifying the process was too good to pass up. I decided to give it a try.
3 Things I Like About Testimonial
Effortless Collection Process
It's incredibly easy to use. I set it up and started collecting testimonials within minutes.
Personal experience: I sent out requests to my clients, and the responses started rolling in without any follow-up needed.
Boosts Credibility Instantly
Displaying real testimonials has made a noticeable difference in how potential customers perceive my business.
Personal experience: After adding testimonials to my site, I saw a 25% increase in inquiries from new clients.
Great Customer Support
The Testimonial team is responsive and helpful whenever I have questions.
Personal experience: When I needed help customizing a widget, their support team guided me through every step.
3 Things I Didn't Like About Testimonial
Limited Free Plan
The free plan has restrictions that I outgrew quickly.
Story: After collecting a few testimonials, I hit the limit and had to decide whether to upgrade or stop collecting new ones.
Why I'd like it improved: A slightly higher limit on the free plan would be helpful for small businesses starting out.
Learning Curve for Advanced Features
Some of the more advanced features take time to master.
Story: Integrating with Zapier was a bit tricky at first, and I had to watch tutorials to figure it out.
Why I'd like it improved: More in-app guidance would make using advanced features smoother.
No Dedicated Mobile App
There's no mobile app for managing testimonials on the go.
Story: I wanted to approve a testimonial while away from my computer but had to use the mobile web browser, which wasn't as convenient.
Why I'd like it improved: A mobile app would make it easier to manage testimonials from anywhere.
Pros of Testimonial
- User-Friendly Interface: Easy to navigate and set up.
- Efficient Testimonial Collection: Saves time and effort.
- Enhances Credibility: Showcases real customer satisfaction.
- Flexible Options: Supports both video and text testimonials.
- Integrations: Works with tools you already use.
Cons of Testimonial
- Free Plan Limitations: May need to upgrade sooner than expected.
- Learning Curve for Advanced Features: Some features aren't intuitive.
- No Mobile App: Less convenient on mobile devices.
Testimonial Pricing and Plans
Testimonial offers several pricing options to fit different needs.
Free Plan
- Cost: $0 per month
- Features: Collect up to 3 testimonials, basic widgets.
Ideal for: Trying out the service or if you only need a few testimonials.
Basic Plan
- Cost: Around $50 per month
- Features: Unlimited testimonials, customizable widgets, integrations.
Benefits: Unlocks more features that help showcase testimonials effectively.
Pro Plan
- Cost: Approximately $100 per month
- Features: Advanced customization, priority support, additional integrations.
Financial upside: Investing in a higher plan can boost conversions, making it worth the cost.
Testimonial Alternatives
While Testimonial is fantastic, there are other options you might consider.
VideoAsk
- Focus: Interactive video engagements.
- Good for: Collecting video responses with more interaction.
Trustpilot
- Focus: Broad review platform.
- Good for: Businesses looking to gather reviews on a well-known site.
Yotpo
- Focus: E-commerce marketing tools.
- Good for: Online stores needing advanced marketing features.
FAQ About Testimonial
Q: How easy is it to collect testimonials with Testimonial?
A: Very easy. You send a link to your customers, and they can submit testimonials without any hassle.
Q: Can I control which testimonials are displayed?
A: Yes, you have full control to approve or decline testimonials before they go live on your site.
Q: Does Testimonial integrate with my website builder?
A: Testimonial works with most website platforms through embeddable widgets.
Q: Is customer support available if I need help?
A: Absolutely. Testimonial offers support, and higher-tier plans include priority assistance.
Q: Are there options for customizing the look of testimonials?
A: Yes, you can customize widgets to match your brand's style and colors.
Where to Get Testimonial?
Ready to make collecting testimonials easy? Visit Testimonial and sign up for the plan that fits your needs.
My Final Thoughts on Testimonial
Testimonial has made a significant impact on my business. It's streamlined the way I collect and display customer feedback, saving me time and boosting my credibility. While there are a few areas that could be improved, the benefits far outweigh the drawbacks.
My Testimonial Bonus Tips on How to Maximize Its Use
Personalize Your Requests
When asking for a testimonial, make it personal. Address your customer by name and mention specifics about their experience.
Tip: A personalized message increases the chances they'll respond.
Encourage Video Testimonials
Videos are more engaging and can make a stronger impression on potential customers.
Tip: Let customers know how easy it is to record and submit a video through Testimonial.
Display Testimonials Prominently
Place testimonials where visitors will see them, like your homepage or product pages.
Tip: Use Testimonial's customizable widgets to make them stand out.
Share Testimonials on Social Media
Extend the reach of your testimonials by sharing them on platforms like Facebook, Twitter, and LinkedIn.
Tip: Tag the customers (with their permission) to increase engagement and trust.
Regularly Update Your Testimonials
Keep your testimonials fresh by continually collecting new ones.
Tip: Set reminders to request testimonials after a customer has had time to experience your product or service.
By using Testimonial, I've turned customer experiences into powerful marketing tools with minimal effort. If you want to build trust and showcase real feedback, I highly recommend giving it a try.